Refund & Course Cancellation Policy
Learn TAE Policy Documentation
Fees Payable
Payment for the course is required at the time of booking either with Visa or Mastercard. A tax receipt will be sent upon payment of the course. Please be advised that your certification will not be released until all course fees including any additional fees incurred have been paid in full. Learn TAE accepts payment for fees using only a Credit Card through the Learning Management System.
Extension Fee Policy
Policy Statement
All courses delivered by Learn TAE have set enrolment expiry dates to ensure learning is completed in a timely manner, remains current, and meets compliance requirements. Students who do not complete their course work within the allocated timeframe will have their access locked and may only continue their course if an extension is granted.
Refund Policy
No Show For a Non-Cancelled Course
Students who fail to attend without prior cancellation have one (1) opportunity to reschedule their course within one (1) month from the original course date. A rescheduling fee may apply.
Rescheduling
a. Non-Cancelled Courses by Learn TAE:
- If enrolled in a face-to-face course, students are allowed up to three (3) opportunities to reschedule their in-person session/s within one (1) month from the original course date.
- A rescheduling fee is payable at the time of rescheduling.
- If rescheduling is not completed within this timeframe, students must enrol in a new course and pay the full course fees.
- Students may reschedule their course within three (3) months of the original course date without penalty.
- Alternatively, students may request a refund using the existing refund form.
Cancellation Requests
If a student wishes to cancel their enrolment, the following conditions apply:
- Fourteen (14) days or more before the course commencement date: Full refund provided minus non-refundable enrolment fee ($99).
- Two (2) business days or fewer before the course commencement date: Cancellation fees apply.
- Non-attendance, incomplete disclosure of required information, or insufficient ID on the course date: No refund will be issued.
- Non-completion of the course after three (3) months from the original course date: No refund will be issued.
- Withdrawal after the course or exams have commenced: No refund will be provided.
Course Pricing and Discounts
a. Course Price at Time of Booking:
- The course price quoted at the time of booking remains fixed for the duration of the student’s enrolment.
- Discounts, promotions, or special offers introduced after a booking will not apply to previously booked courses.
c. Commitment to Booked Course:
- Once a course is booked, the student commits to the specified course and its price, regardless of subsequent discounts or offers.
- While the price for a booked course will remain unchanged, Learn TAE reserves the right to adjust prices for future courses.
e. Communication of Discounts:
- Discounts or promotional offers will be communicated clearly at the time they are introduced.
- Students are responsible for staying informed about current promotions.